Frequently Asked Questions

Osmosis ships within the United States only.

Regular shipping for orders under $50 is $15. Shipping times and deliveries are not guaranteed.

Expedited shipping is available at an additional cost and will be calculated at the time the order is placed. Shipping times and deliveries are not guaranteed.

We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. All returns must be approved by Customer Support within 30 days of invoice date. There will be a 3% processing fee for all returns made after 30 days.

The subscription program delivers your favorite products on a set schedule and offers you consistent savings. You control the timing and can make changes in your account at your convenience.

Choose the product, select your delivery frequency, and check out. Your orders ship on your preset schedule until you make a change. You can log in to your account to see history and make changes at your convenience.

Most products are eligible. You will see a subscription option on each product page when available.

You choose your frequency during checkout. Update your schedule in your account at any time.

Select the delivery timeline that fits your routine on the product page. You can shorten or extend the schedule in your account based on your preferences.

Select your preferred products, select the subscription option, choose a schedule that works for you, and check out. Your discount applies automatically.

You never run out of essentials, you maintain steady results, and you get consistent savings with each delivery.

In most cases, we use natural and bio-identical ingredients. Our clean, non-toxic formulas are holistic because they do not cause harm to the skin. Osmosis opted not to focus on organic products because we do not think they make lasting changes to the skin. Organic is really important in foods because of the properties of pesticides and additives otherwise present. In skincare, this is not an issue so there is no advantage. However, there is a distinct disadvantage because they only allow 5% or less of the key ingredients that make real change in the skin. By using natural formulas full of our patented and/or exclusive ingredients, we are doing much more good to the skin.

Most of our products are formulated to be vegan and gluten-free. Please check individual products for specific ingredient information.

The majority of our Skincare and Colour products are Oncology Friendly, you can view our Oncology Friendly products here. The recommendation and use of these products should be done by professionals trained in Oncology Skincare to ensure safe and effective use. Some products may not be recommended for certain types of cancer or during certain stages.

Not all cosmetic or supplement brands are required to print expiration dates, but Osmosis follows general industry guidelines for product freshness and safety.

Unopened:
Most unopened skincare and color products stay fresh for 2–3 years when stored in a cool, dry place.

After opening:
General guidelines once a product is in use:

• Mascara: 3–6 months
• Liquid foundation/concealer: 6–12 months
• Lipstick/lip gloss: 1–2 years
• Powder eye products: 1–2 years
• Liquid/gel eye products: 6–12 months
• Skincare (serums, moisturizers, cleansers, toners, masks): 1–2 years
  

Look for the open-jar symbol on packaging—it shows how many months the product stays fresh after opening.

Tips to keep products fresh:

• Store at room temperature
• Close tightly after use
• Keep tools and applicators clean
• Discontinue use if texture, smell, or color changes
  

Unopened:
Most supplements last 1–3 years from the manufacturing date.

After opening:
Use as directed on the label and store them properly, since exposure to air and moisture can shorten freshness.

Best storage practices:

• Keep in a cool, dry place
• Reseal tightly
• Avoid direct sunlight and humidity

Our bodies are designed with very precise hormone levels that are specific to each individual. These hormones are monitored and adjusted throughout the day to keep the cells, organs, and mind functioning at optimum levels. Taking hormones to try and manage this is flawed because you can never know exactly what the body needs and they cause the body to make lower amounts of their normal daily production. The ideal scenario is to maximize the body's innate potential to produce and regulate hormones itself. Skin Defense, Elevate , and Hormone Relief Elixir can do exactly that. DIM, a primary ingredient in Skin Defense, binds estrogenic toxins that lower the body's estrogen level and cause an imbalance with all hormone systems. By binding the toxins, the body normalizes its levels and finds balance. Collagen Activator accelerates the ATP process which results in more hormone production. Hormone Relief Elixir gives the body the sensation of having balanced hormones without interfering with the natural production levels of hormones. The result is a balanced, healthy system that operates under the guidance of the body's remarkable, innate brilliance.

Our stem cells come from carefully screened adult adipose tissue. There are no actual stem cells in StemFactor Growth Factor Serum, just the growth factors they make.

The acceptable range of Vitamin A while pregnant is 2,500 - 10,000 IU (international units) per/day and 4,000 - 15,000 IU while breastfeeding. When using Osmosis Vitamin A Serums, you will not exceed 300 IU per/day even if using the strongest serum available at 2 pumps 2 times per day. Our Professional Facial Infusion Treatment is also safe to receive while pregnant or breastfeeding as it does not exceed 1,500 IU of Vitamin A. Of course it is always recommended to consult with your physician while pregnant or breastfeeding before the use of any active products or supplements.

Hormone Relief Elixir will not make your birth control ineffective. A small minority of clients may experience some menstrual changes that may make it slightly lighter or heavier than normal.

Our Activating Mists have multiple functions; it's been treated with unique anti-bacterial and anti-fungal frequencies that maintain a healthy probiotic population on the skin. It's also been treated with frequencies that are designed to activate repair as well as being calming, and they have unique active ingredients to promote rejuvenation and energize the skin.

While pregnant, you may use all of the Osmosis products with the exception of Elevate, Skin Clarifier and Skin Defense.

Elevate and Skin Defense should not be used while breastfeeding.

If your Elixirs are delivered in the cold of winter and are frozen upon arrival, they are still good to use once thawed. Some heat is okay, but since it is stored in plastic, extended heat is not advised. Do not put the Elixirs in alkalinized water or drink them at the same time as it will disable it.

We do NOT test on animals or endorse such practices.

We maintain sustainability by using recyclable packaging and sustainable shipping materials, as well as naturally-sourced, eco-friendly ingredients. Osmosis continues sustainability support by respecting animal life, as we do not test on or harm animals.