Customer Support

Our Customer Support team is available Monday-Friday during the hours of 8:30 AM to 5:00 PM Mountain Time.

2024 Holiday Closures

  • New Year's Day (January 1)
  • President's Day (February 19)
  • Good Friday (March 29)
  • Memorial Day (May 27)
  • Independence Day (July 4)
  • Labor Day (September 2)
  • Thanksgiving (November 28-29)
  • Christmas (December 24-25)

Ordering

We strive for a quick turnaround on customer orders. In order to maintain a seamless shipping process, we do not permit any changes or cancellations once the order has been placed. Orders that are refused delivery will be subjected to a 25% restocking fee. Shipping charges are nonrefundable. Please ensure we have the correct shipping address and shipping method, and you have confirmed the items ordered checking sizes, quantities, and colors. Please note, all pricing is listed in USD.

  • Osmosis accepts American Express, Discover, Master Card and Visa for payment.
  • All orders may be subject to sales tax.
  • You must contact us with any order issues within 3 business days after order is received.
  • Please note, we begin preparing your order immediately therefore no changes or additions can be made once your order has been placed. If you wish to make a change or addition, a new order must be placed.

Shipping

  • Osmosis ships within the U.S. only.
  • Shipping times and deliveries are not guaranteed. Expedited shipping is available at an additional cost and will be calculated at the time the order is placed. If you placed or are placing your order online and need expedited shipping, please contact Customer Service. For next day shipping, we must have the order placed by 12:00 PM MT. Expedited shipping is not available to P.O. Boxes.
  • You will receive an invoice via email once your order ships with a tracking number.
  • We do not deliver on weekends or holidays.

Returns

  • All returns must be approved by Customer Support within 30 days of invoice date. There will be a 3% processing fee for all returns made after 30 days.
  • Only items purchased from Osmosis can be returned to Osmosis. Items purchased in a skincare professional's office or elsewhere must be returned to their original point of purchase.